Refund policy
60-Day Money-Back Guarantee
Try your watch for 60 days from delivery. If it is not for you, email us within 60 days of delivery and send it back. We refund what you paid for the watch.
Send it back in its box. Light marks from trying it on are fine. If it comes back with deep scratches, dents or other damage, we may reduce the refund by the loss in value.
Christmas gifts: orders delivered from November 1 can come back until January 31, or within 60 days of delivery, whichever is later.
How to return
1. Email us at care@virtusor.com with your order number.
2. We reply with the return address and the steps.
3. Send it back with a tracked service. Return shipping, and any fees to send it back, are paid by you.
Please email us first, so we can give you the return address.
Refunds
When your return reaches us and we have checked it, we email you and refund your original payment method within 5 business days. Your bank may take a few more days to show it.
Bundles
If you bought 2 or 3 watches together and return only some of them, we refund each returned watch's share of the bundle price.
Free gifts
Some orders come with free gifts. If you return a watch for a refund, please send back the physical gifts that came with it (for example the premium watch case, the Cross Necklace or the screwdriver), unused. If a physical gift is not returned, we deduct from your refund the price that gift sells for on its own on our store at the time of your order. Digital gifts are yours to keep.
Digital products
Digital gifts and products arrive by email right after you order. If you bought one on its own and something is wrong with it, email us within 14 days and we fix it or refund you.
Exchanges
Would you like a different watch? Email us within 60 days of delivery and we will help you exchange it.
Damaged or wrong item
If your order arrives damaged or is not what you ordered, email us within 7 days of delivery with your order number and a photo. We will send you a replacement or refund you.
Lifetime Limited Warranty
Every VIRTUSOR watch is covered against defects in how it was made (the movement, case, winding crown, hands, dial and clasp) for as long as you, or the person you gave it to, own it. The warranty does not cover battery changes, scratches and normal wear, or accidents. Any watch shop can change the battery; that does not affect your warranty.
To make a claim, email us your order number and a photo of the watch. If it is a defect, we repair or replace it. You pay to send the watch to us; we pay to send the repaired or new watch back to you.
Your rights
The consumer laws and protections of your country also apply.
Questions? Email us at care@virtusor.com.